Gmail outage wasn’t so bad at all!

Bad news spread rapidly and everybody heard about the Gmail service disruption on February 24th. I was personally affected by the issue, fortunately I only manage my personal e-mail through Gmail, so my business communications wasn’t affected at all.

Besides the huge attention that this problem caught, I was really impressed by the open and detailed response that Google gave to all of its customers. One good thing about the Gfail issue was the creation of the new Google apps status dashboard, where –as its name says– people can see the status of the main Google services with very detailed information, like this PDF report about the past Gmail issue.

How I wish that many companies follow this lead…

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